Telecoms regulator Ofcom has been researching what customers are un-happy/happy with when it comes to the communications industry in the UK, and has produced its annual report today.

The report is no lightweight, weighing it at 167 pages of user opinion that is surprisingly positive. Mobile users are 97 percent happy with their current mobile supplier, with the remaining 3 percent being, I guess you’d say, unhappy.

Broadband users seem to be the most miffed about the state of their service providers, with 25 percent of users feeling they aren’t getting the broadband speed they re paying for. Bizarrely, only ten percent of people told the regulator that they were unhappy with their current broadband supplier.

Remember mobile phone cash-back deals, well they are not getting as much of a negative light since last year. This year there was just 70 complaints to Ofcom regarding dodgy goings on, compared to 600 at the same point last year.

One bad thing reported by the Ofcom report is the vast increase in, so-called “silent calls”. This has probably happened to you more than once, and was complained about to the highest degree. Silent calls, for those who are lucky enough not to have dealt with one, are when your phone rings, you answer it, and are greeted with the sounds of silence. A computer voice then tells you “your call is important to us; please hold while we connect you”. The caller inevitably sits on the line for a couple of minutes while getting charged at a premium rate, because there are no people to take the call – presumably because they are bathing in a bath of money…your money.

This year Abbey and Barclaycard building societies got a wrist slapping by Ofcom back in 2007, but Ofcom still receive 1,050 complaints a month.

You can fight the power somewhat by requesting a new leaflet from Ofcom that tells you where to complain, and says you should join the telephone preference service. This should block some calls, but it won’t stop call centres from abroad from contacting you and giving you the silent treatment.

Ofcom warns that the source of these calls are incredibly difficult to identify, but say you should contact your service provider and Ofcom can also provide other contacts that you can get in touch with to rectify the issue.

You can get all of the advice forms Ofcom directly, and is probably worth getting hold of before termination fees get cancelled, as cold calling will rise massively.